MSM Mobile eMSMs service management professionals to work anywhere, anytime.
MSM Mobile for iOS devices integrates new features that allow MSM users to raise requests faster and easier, reducing waiting time and therefore advancing the customer service experience.
The updated application is designed to help improve productivity and responsiveness of the Service Desk, enabling service management professionals to stay connected and ensuring that SLAs are satisfied.
MSM Mobile offers a modern, highly functional user interface which:
· Facilitates data entry and search
· Accelerates the authorization process
· Allows users to view, assign, update and resolve service requests when on the move
MSM Mobile for iOS integrates key features that enable service management professionals to be more flexible and responsive, even on the move.
Designed to integrate Marval's progressive approach towards customer-centricity, this feature-rich mobile application helps organizations embed the right culture; one that eMSMs the user to provide better and faster customer service, anywhere, anytime.
