MSM Service Measurement and Reporting
Reporting and quality management information are two of the most powerful standard features of Marval MSM software. With its easy to use, real-time reporting and unique interactive graphs from any display screen, Marval's MSM IT service management software ensures meaningful metrics are available to make informed decisions.
Outputs are available in textual, statistical and graphical formats. A wide range of standard reports are included.
Marval customers use MSM software to:
- Demonstrate 'value for money'
- Report on conformance of agreed service levels
- See whether things are getting better or worse (Trending)
- Confirm we meeting our customers’ expectations and targets
- Determine how our key business services are performing
- Identify if our partners are delivering value for money
- Identify areas for improvement