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Self Service

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Self Service

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Self Service

Information available the moment you log in.

Search for Knowledge, view your Services and their status with live links to view more detailed information. A superb mechanism to communicate service outages while concurrently reducing (or potentially preventing altogether) unnecessary and repeated interactions into the service desk.

Raise Requests

Interact with your request catalogue via ‘My Services’. Raise Service Requests, Incidents and Changes via easy to use forms which will capture all the required information the first time.

Shift Left

Provide your customers with the Knowledge they need to self-serve. After all, that’s what self-service is all about! Save your service desk time and your entire organisation money by providing your customers with relevant, quality knowledge.

Timely Updates

Your customers will always want updates…. so, prevent time-consuming telephone calls by providing timely updates via self-service.

Tailored Request Catalogue

A customer view of a tailored Request Catalogue – based on service entitlement. Allow your customers to interact with their services via simple Incident, Service Request and Change forms!

From there, MSM’s powerful automation processes will streamline the entire lifecycle.

Service Status

Give your customers a ‘quick view’ of all their entitled services, coupled with their current status. Traditional (and time consuming) methods are a thing of the past.

Get Your Message Out There

Need to get information out to your customers? A planned event, or perhaps commentary on a Major Incident? Use ‘News Articles’ to get your message out there – your customers will be informed, and the service desk will thank you when telephone call volumes plummet.

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

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