Call us Today 1-866-787-6622

Self Service

Shift Left with MSM Self Service

Marval MSM Self Service will help reduce the strain on your service desk and deliver a meaningful experience to ensure that your customers actually use it. 

Self Service

Information available the moment you log in.

Search for Knowledge, view your Services and their status with live links to view more detailed information. A superb mechanism to communicate service outages while concurrently reducing (or potentially preventing altogether) unnecessary and repeated interactions into the service desk.

Raise Requests

Interact with your request catalogue via ‘My Services’. Raise Service Requests, Incidents and Changes via easy to use forms which will capture all the required information the first time.

Shift Left

Provide your customers with the Knowledge they need to self-serve. After all, that’s what self-service is all about! Save your service desk time and your entire organisation money by providing your customers with relevant, quality knowledge.

Timely Updates

Your customers will always want updates…. so, prevent time-consuming telephone calls by providing timely updates via self-service.

Tailored Request Catalogue

A customer view of a tailored Request Catalogue – based on service entitlement. Allow your customers to interact with their services via simple Incident, Service Request and Change forms!

From there, MSM’s powerful automation processes will streamline the entire lifecycle.

Service Status

Give your customers a ‘quick view’ of all their entitled services, coupled with their current status. Traditional (and time consuming) methods are a thing of the past.

Get Your Message Out There

Need to get information out to your customers? A planned event, or perhaps commentary on a Major Incident? Use ‘News Articles’ to get your message out there – your customers will be informed, and the service desk will thank you when telephone call volumes plummet.

Getting Feedback

Customers can be sent a list of questions from a generated survey which can be set on a schedule or be sent adhoc for a request.

Live Chat

The Live Chat feature allows interaction between your customer and service desk agent, providing the ability for live communication with real people and potentially resolving issues quickly.

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a

    Discover the benefits of implementing Marval software, designed to improve service quality, customer satisfaction and reduce costs

  • Download

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organizations all over the world use Marval software to address their most critical IT Service Management challenges

  • Contact
    Marval NA

    Contact us to discuss your service improvement requirements