Independent Product Certification

Marval MSM has been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both GOLD and SILVER levels. Marval has been able to demonstrate against the strict criteria and assessments set out by the scheme that MSM is 100% compliant with 16 ITIL processes.

To achieve GOLD level compliance Marval has proven that the MSM solution has been deployed and used by its customers to automate the assessed processes in accordance with ITIL. SILVER level affirms that customers have been audited by AXELOS as having bought and deployed the software and are able to automate ITIL processes when required.

Compliance has been confirmed for the following: Change Management, Incident Management, Problem Management, Release & Deployment Management, Request Fulfilment, Service Catalogue Management, Service Level Management, Service Portfolio Management, Knowledge Management, Availability Management, Capacity Management, Event Management, Service Asset & Configuration Management, Asset Management, Financial Management, and IT Service Continuity Management.