Integrated ITSM Software

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and good practice framework, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

Marval MSM Software

MSM is an integrated, innovative, multi-level IT service management (ITSM) software solution - a secure, reliable, scalable and stable ITSM technology that supports IT business services and growth strategies of your organization.

It ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision.

Developed to meet current and future requirements, MSM software offers a real choice with products designed to meet an organization’s ITSM maturity, budget and operational preference.

Marval MSM software is easy to deploy, use, maintain and upgrade. It is designed to meet changing customer and market requirements and reflect advances in technology.

Out of the box solution with code-free configuration and customization
Process driven solution based on industry best practice frameworks and standards (ITIL /ISO/IEC20000)
Best of breed reporting and management dashboards
On premise or cloud deployment options
User-friendly web self-service portal/catalogue underpinned by a service portfolio
A tool that’s simple to configure
Drag and drop process workflow and configuration creation and views
Built in support for all ITIL processes
MSM has been successfully certified as ITIL process compliant through the AXELOS ITIL Software Scheme and under the PinkVERIFY toolsets for compatibility against 15 ITIL processes.
Easy integration with other business applications
Extensive knowledge and configuration management

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