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Marval North America Selected as Exclusive Vendor of IT Service Management Solution for Mohawk Medbuy

July 18, 2023 – North Bay, ON: Marval North America (“MarvalNA”), a subsidiary of Smart Employee Benefits Inc., announces that they have won a competitive RFP for Marval's integrated IT Service Management (“MSM”) solution. Mohawk Medbuy Corporation (MMC), a national, not-for-profit, shared services organization, led the Broader Public Sector procurement process in collaboration with its member Child Welfare Agencies.

Through the contract, several Children’s Aid Societies supported by MMC will be utilizing Marval’s innovative Enterprise Service Management software, consulting, and support services that drive business transformation to improve patient care, operational efficiency, and financial performance. The contract is also available to Mohawk Medbuy’s significant membership in the healthcare sector.

With deep industry expertise since 2001, MarvalNA has been the exclusive North American reseller and support provider of Marval's MSM software; an ITIL®-aligned service management solution that provides a fully integrated, flexible, and user-friendly solution that helps organizations achieve ITIL framework best practice and digital transformation goals.

Marc Rancourt, President of Marval North America states, “We are thrilled that Marval North America and our MSM solution was selected in this competitive process. Helping health care organizations enhance service delivery, gain operational efficiencies, and improve service delivery experience is at the core of what we do.”

Mohawk Medbuy provides a range of supply chain services to healthcare organizations, including hospitals, long-term care facilities, and agencies that provide care related to mental health and addictions, community health and child welfare.

About Marval North America

Marval North America has been reselling and supporting Marval's Service Management (MSM) product in Canada and the United States since 2001. With unrivaled industry knowledge, expertise and innovative system design, its products and services ensure the customer derives full business benefits. Our MSM ITSM software provides full support for the ITIL good practice framework and international standards.

About Mohawk Medbuy

Mohawk Medbuy is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital equipment (FF&E) and food/nutrition solutions. MMC also provides data analytics, in-hospital services, warehousing/logistics, technology services, procure-to-pay services, accounts payable and linen services.

With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and economic wellbeing. The Burlington, ON-based organization also has offices in Toronto, Thunder Bay, Kingston, Brantford and London, a distribution centre in Oakville and a linens facility in Hamilton.

About Smart Employee Benefits Inc. (“SEB”):

SEB is a proven provider of leading-edge IT and benefits processing software, solutions and services for the Life and Group benefits marketplace and government. We design, customize, build, and manage mission critical, end-to-end technology, people and infrastructure solutions using SEB’s proprietary technologies and expertise and partner technologies. We manage mission critical business processes for over 150 blue chip and government accounts, nationally and globally. Over 90% of our revenue and contracts are multi-year recurring revenue streams contracts related to government, insurance, health care, benefits, and e-commerce. Our solutions are supported nationally and globally by over 600 multi-certified technical professionals in a multi-lingual infrastructure, from 8 offices across Canada and globally.

Our solutions include both software and services driven environments including multiple SaaS solutions, cloud solutions & services, managed services offering smart sourcing (near shore/offshore), managed security services, custom software development and support, professional services, deep systems integration expertise and multiple specialty practice areas including AI, CRM, BI, Portals, EDI, e-commerce, digital transformation, analytics, project management to mention a few. SEB has more than 20 strategic partnerships/relationships with leading global and regional technology and consulting organizations.


Media Contact

Marc Rancourt
cell: (705) 845-8555

John McKimm, CEO, CIO
Smart Employee Benefits Inc.
Cell: (416) 460-2817



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